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How do I get in contact with BetterVet?
How do I get in contact with BetterVet?

BetterVet provides multiple channels and options to get in touch with our support teams.

Updated over a week ago

Customer support hours are:

Monday - Friday: 8:00 AM to 6:00 PM

Saturday: 10:00 AM to 4:00 PM

Sunday: Closed

BetterVet provides visitors and customers with multiple forms of communication, such as:

Live Chat (fastest support)

To chat with a live agent during business hours, click on the message bubble ๐Ÿ’ฌ on the bottom right of the website or mobile application.

This will pop up the messenger to "Send us a message" or receive self-service help from our chatbot Rolo.


Customer Support - BetterVet can be reached by emailing
โ€‹Partnerships - For information on marketing opportunities or partnering with BetterVet, please contact
โ€‹Medical records - If you have any questions regarding your petโ€™s medical records, please contact

* Our team will respond as quickly as possible.

Contact Form

For general questions, marketing inquiries, and more, please visit our contact us page and fill out the form.

* A relevant team member will respond as soon as possible.


BetterVet provides customer support by phone - call us at (888) 788-1165.

* Wait times vary depending on call volume. An automated message will notify callers that live chat can be the fastest option while providing a link to switch from phone to chat.

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